HT Bureau
GUWAHATI, Jan 10: Union Bank of India retained its 2nd rank as per the report on EASE Reforms Index for Q2 FY 2022-23 published by Indian Banks’ Association (IBA). Notably, Enhanced Access & Service Excellence (EASE) is an initiative by the DFS (GOI) as part of the PSB Reforms Agenda and is currently under its fifth iteration which focuses on Enhanced Digital experience, Data–driven, Integrated and Inclusive Banking.
The performance of PSBs is measured on five themes under EASE 5.0, in which, Union Bank of India has set the benchmark under the two themes namely ‘Big data and analytics’ and ‘Modern Technology Capabilities’ by securing 1st rank amongst PSBs.
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It also achieved 1st runner-up position in the theme ‘Employee development and Governance’ and 2nd runner-up position in the theme ‘Digitally – enabled customer offerings’.
