HT Bureau
GUWAHATI, April 1: Bharti Airtel (Airtel) and India Post Payments Bank (IPPB) announced the launch of WhatsApp Banking Services for IPPB customers, enabling them to access banking services on their mobile phones. The WhatsApp messaging solution will be delivered to customers through Airtel IQ – a cloud communications platform as a service that enables brands to engage with their customers across voice, SMS, and WhatsApp channels. Notably, Airtel is the first telecom company in the world that serves as a Business Service Provider (BSP) for WhatsApp. Airtel will enable IPPB customers to seamlessly connect with the bank on WhatsApp and effortlessly avail of a host of banking services including – doorstep service requests, locating the nearest Post Office, and much more.
Gursharan Rai Bansal, CGM & CSMO – of India Post Payments Bank said, “We are delighted to work with Bharti Airtel as our partner in driving digital and financial inclusion in India. We believe that financial services driven by technology have great potential and can go a long way in ensuring that the best financial products reach the farthest corners of the country.”
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Abhishek Biswal, Business Head – Airtel IQ added, “Airtel IQ is a robust, intuitive, and secure cloud communication suite. With the addition of WhatsApp messaging to the existing SMS and voice communication that we offer to India Post Payments Bank customers, we will further enable two-way communication between the bank and its customers. We are delighted to continue our association with IPPB to contribute significantly in making banking services more accessible to tier2,3 cities in the country.”
