HT Bureau
GUWAHATI, Nov 26: The Telecom Regulatory Authority of India (TRAI) has urged mobile users to report spam calls and SMS through the TRAI DND App, emphasising that blocking numbers on personal devices does not curb spam at the source.
In the past year, acting on citizen complaints, TRAI facilitated the disconnection and blacklisting of more than 21 lakh mobile numbers along with around one lakh entities involved in sending spam and fraudulent messages.
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The regulator said this large-scale action underscores the crucial role of user reporting in preventing telecom misuse across the country.
According to TRAI, reports filed through the official DND App enable authorities and telecom service providers to trace, verify, and permanently disconnect offending numbers.
Merely blocking a number on a handset only hides it for that particular user, while scammers continue targeting others through new numbers.
In its advisory, TRAI appealed to citizens to download the DND App from official app stores and use it to report spam instead of relying on handset blocking features.
It also urged mobile users to avoid sharing personal or banking details over calls, messages, or social media; to immediately disconnect any suspicious or threatening calls; to report cyber fraud to the National Cybercrime Helpline (1930) or cybercrime.gov.in; and to use the “Chakshu” feature on the Sanchar Saathi portal to flag attempted fraud through misuse of telecom resources.
TRAI said it remains committed to ensuring a safe and trustworthy telecom ecosystem, supported by enforcement measures, technology-driven monitoring, and active public participation.
The Authority especially urged senior citizens, women, and digitally newer users to stay alert and promptly report any suspicious communication.
