HT Bureau
GUWAHATI, Sept 25: ICICI Prudential Life Insurance has emerged as an industry leader with a claim settlement ratio of 99.60% for the first quarter of FY2026 (April–June 2025).
The company also recorded an impressive average turnaround time of 1.1 days for settling non-investigated death claims, reflecting its focus on speed, transparency and customer-centric service.
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According to company officials, ICICI Prudential Life settled death claims worth ₹406.89 crore during the quarter.
A significant portion of these, amounting to ₹74.72 crore, were processed under its ‘Claim for Sure’ initiative, which guarantees settlement of all eligible claims within one working day after submission of required documents.
Commenting on the achievement, Amish Banker, chief operations officer, ICICI Prudential Life Insurance, said: “Claims are where promises meet reality. At ICICI Prudential Life, every claim is handled with utmost sensitivity and processed quickly. This is reflected in our industry-leading claims settlement ratio of 99.60% in Q1-FY2026. Leveraging data analytics along with AI and ML-based technologies is enabling us to quickly and efficiently process claims.”
The company has increasingly relied on digital enablers to simplify the claims journey, allowing customers and nominees to file claims online, submit supporting documents digitally and track claim status in real time.
Officials said these technological interventions, combined with a focus on empathetic service, have played a pivotal role in achieving the strong claim settlement performance. The company added that its efforts are aligned with its broader goal of ensuring financial protection for policyholders’ families through a seamless and efficient claims experience.
