HT Bureau
GUWAHATI, Nov 28: Bharti Airtel Vice Chairman and Managing Director Gopal Vittal has issued a cautionary message to customers amid a surge in digital scams, warning that linking primary bank accounts to UPI and payment apps increases vulnerability to fraud.
In a letter addressed to Airtel users on Thursday, Vittal also announced the launch of Airtel Payments Bank’s Safe Second Account, designed to keep day-to-day digital payments separate from main savings accounts.
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Highlighting scams such as fake parcel delivery calls, phishing attempts and digital arrest frauds, Vittal said Airtel has strengthened its safety measures using advanced AI, including instant spam alerts and automatic blocking of fraudulent links.
“Any crime or fraud on our network pains us deeply at Airtel. Your safety is and will always remain our highest priority,” he said, adding that the new Safe Second Account offers an additional layer of financial security.
Explaining the features, he said the account is meant primarily for digital transactions and requires only a small balance while offering interest.
Since Airtel Payments Bank does not extend credit, customers do not need to maintain large sums, reducing exposure to potential fraud.
The account can be opened through the Airtel Thanks App using Aadhaar and PAN-based KYC.
Funds can be added from a primary bank account or through cash deposits at Airtel Payments Bank retail points.
Airtel said the initiative is aimed at helping millions protect their savings without compromising on the convenience of digital payments.
“We encourage our customers to take a few minutes today to open a Safe Second Account and safeguard their money,” Vittal said, adding that the company remains committed to secure and inclusive financial services.
