GUWAHATI, Sept 8: In line with its efforts to elevate customer service and experience, OPPO India unveiled its service centers 3.0. These new generation centers are specifically designed for the modern and young customer who wants technology at the core of everything and is looking for a premium experience at all touchpoints. To drive brand loyalty and transparency, customers visiting all–new OPPO 3.0 service centers will now also be able to witness product demonstrations and face–to–face repair and service for handheld devices. This will ensure the authenticity and security of all parts and the device itself, thus assuring the safety of the data.
Saurabh Chaturvedi, head of Customer Service, OPPO India, said, “Having a customer-first model, we believe in listening to customer feedback on various channels and deploying initiatives that are best suited for their needs. The recurring insight coming from our conversation with them was a need for a transparent, convenient, and premium service experience. Attuned to this feedback, we set a new industry benchmark in after-sales servicing with the launch of service center 3.0. Further, to offer a faster, easier, and more convenient customer experience, we have introduced device pickup and drop services which will ensure accessibility of quality technology across the country.”
The new service centers 3.0 are functional in Chandigarh, Kochi, Calicut, and Lucknow. OPPO plans to expand its service center 3.0 upgrade to all the service centers by 2024 across Tier-1, 2, and 3 cities in India.